This privacy policy (the “Privacy Policy”) applies to your use of the website of Razorpay hosted at razorpay.com, the Services (as defined under the Razorpay “Terms of Use”), and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively “RAZORPAY” or “WEBSITE”). However, it does not apply to any third-party websites that may be linked to them or any relationships you may have with the businesses listed on Razorpay.
The terms “we”, “our”, and “us” refer to Razorpay, and the terms “you”, “your”, and “User” refer to you, as a user of Razorpay. The term “Personal Information” means information that you provide to us which personally identifies you, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information are outlined below to ensure the safe usage of the Website for you.
We have implemented reasonable security practices and procedures that align with the information assets being protected and the nature of our business. While we strive to provide security that exceeds industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee the complete security of all information transmitted to us by you. By visiting this Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described herein. If you do not agree with these terms, please do not use the Website.
Please note that the terms and conditions provided separately form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
Information We Collect and How We Use It
We collect, receive, and store your Personal Information. If you provide your third-party account credentials (“Third Party Account Information”) to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorize such transmissions. The Third Party Account Information transmitted to us shall be covered by this Privacy Policy.
You may choose not to provide certain information, but that may restrict you from registering with us or availing some of our features and services.
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to what is necessary to fulfill the purposes identified below. If we use or plan to use your information differently than the purpose for which it was collected, we will ask for your consent before such use.
The Personal Information collected will only be used for the purpose of enabling you to use the services provided by us. This includes promoting a safe service, gauging consumer interest in our products and services, informing you about online offers and updates, troubleshooting problems, customizing User experiences, detecting and protecting against errors, fraud, and other criminal activity, collecting payments, enforcing our terms and conditions, and as otherwise described to you at the time of collection.
Account Information of Merchants
If you create an account to take advantage of the full range of services offered on Razorpay, we may ask for and record Personal Information such as your name, email address, and mobile number. We may also collect and store your Sensitive Personal Data or Information (such as financial information, including credit card, debit card details, bank account, and KYC documents as per RBI regulations, among other information). We use your email address to send updates, news, and newsletters (if you subscribe to them). You may unsubscribe at any time by clicking on the unsubscribe link provided in such emails.
We also use your mobile numbers to send transaction and SMS alerts based on your preferences. If you no longer wish to receive SMSs from us, please notify us at razorpay.com/support. Razorpay assures that your Personal Information will not be made public or sold to any third party.
Users have the option to erase any information they have provided, including Personal Information. If a User opts for this, Razorpay will delete all stored information of the User from its servers.
Customer Information
We store customer information such as addresses, mobile numbers, Third Party Wallet details, Card Details, and email addresses of those making payments through Razorpay checkouts. If a customer chooses to share their information with businesses using Razorpay applications, we share the information with the respective businesses. However, Razorpay is not responsible for any misuse of this information by the business or individuals associated with the businesses to whom the information is shared.
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